jh999 Privacy Policy
Your personal information is completely secure with us. This policy transparently explains how jh999 collects, uses, and stores your data.
1. Introduction and Scope
This Privacy Policy ("Policy") has been prepared on behalf of the jh999 platform ("Platform", "we", "us") and applies to all registered and unregistered users ("you", "your") of the https://jh999.lat website and related services.
jh999 operates a safe and trusted online gaming and betting platform for users in Bangladesh. We treat the protection of your personal information as our highest priority and use modern data security technologies including SSL encryption.
By registering on our platform or using our services, you are considered to have given your consent to the terms of this Privacy Policy. If you do not agree with this Policy, please do not use our platform.
2. What Information We Collect
2.1 Information You Provide Directly
During registration, login, or use of our services, you voluntarily provide the following information:
- Full name and date of birth (for age verification)
- Email address and password
- National ID card or passport details (for KYC verification)
- Payment information (bKash, Nagad, Rocket account numbers or bank account details)
- Content of support communications via live chat or email
2.2 Automatically Collected Information
When you visit our website or use our app, the following information may be collected automatically:
- IP address and device identification information
- Browser type, version, and operating system
- Date, time, and duration of website visits
- Which pages were viewed and how long was spent on them
- Referral URL (where you came from)
- Cookie and session data
2.3 Financial Transaction Information
During deposits and withdrawals, the transaction amount, method, date, and transaction ID are collected. jh999 never stores your full bank card number or mobile banking PIN.
3. Use of Collected Information
jh999 uses your information only for the following lawful purposes:
- Account Management: Completing registration, verifying identity, and keeping your account secure.
- Payment Processing: Accepting deposits, processing withdrawals, and maintaining financial transaction records.
- Service Improvement: Enhancing platform functionality, gaming experience, and customer service quality.
- Security and Fraud Prevention: Detecting unauthorized access, fraud, and suspicious transactions.
- Legal Compliance: Adhering to applicable laws and regulations and providing information to authorities when required.
- Customer Support: Resolving your issues via live chat and email.
- Bonus and Promotional Communications: Sending notifications about offers and bonuses based on your consent.
- Responsible Gaming: Identifying the risk of excessive gambling and providing necessary support.
4. Cookies and Tracking Technologies
4.1 What Are Cookies and Why We Use Them
Cookies are small text files stored in your browser. jh999 uses cookies to keep the website functioning properly, remember your preferences, and improve the user experience.
4.2 Types of Cookies We Use
- Essential Cookies: Essential for maintaining login sessions and security.
- Functional Cookies: Remember your language, preferences, and settings.
- Analytics Cookies: Analyze website traffic and usage patterns.
- Security Cookies: Detect and prevent fraudulent activity.
You can disable cookies from your browser settings, however this may limit some functionality of the platform.
5. Information Sharing and Disclosure
5.1 When Information May Be Shared with Third Parties
jh999 may share your information with third parties in the following limited circumstances:
- Payment Processors: Relevant financial institutions for processing bKash, Nagad, Rocket, and bank transfer transactions.
- Technology Service Providers: Trusted partners for server hosting, cybersecurity, and technical support.
- Legal Obligations: In cases of court orders, government investigations, or legal requirements.
- Corporate Restructuring: In cases of merger or acquisition, however the new entity will be bound to comply with this policy.
Beyond the cases listed above, jh999 never discloses, sells, or transfers your information to any third party.
5.2 Information Sharing with Game Providers
Game providers such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, Ezugi, NetEnt, and Microgaming may receive the minimum information necessary to operate games (such as session ID and bet amount). They are independently governed by their own privacy policies.
6. Data Security Measures
6.1 Technical Security
jh999 follows the highest industry standards to protect your information. We implement the following technical measures:
- 256-bit SSL (Secure Socket Layer) encryption — on all data transmissions
- Protection of sensitive information stored in the database through AES encryption
- Firewall and Intrusion Detection Systems (IDS/IPS)
- Regular security audits and vulnerability testing
- Two-Factor Authentication feature
- Passwords stored using bcrypt hashing
6.2 Organizational Security
- Only authorized staff may access personal information on a need-to-know basis
- All staff receive regular training on privacy and data protection
- Third-party service providers operate under strict confidentiality agreements
7. Data Retention Period
We retain your personal information only for as long as necessary to fulfill the purpose for which it was collected, or as required by legal obligations.
- Active Accounts: For the entire duration the account remains active.
- Closed Accounts: A minimum of 5 years after account closure (financial records and KYC information).
- Transaction History: For the period determined by applicable regulations.
- Log Files and Technical Data: Typically 12 months.
- Support Communications: 2 years from the date of communication.
After the specified period, we securely delete or anonymize your information so that you can no longer be identified from it.
8. Your Rights and Controls
jh999 respects and is committed to ensuring the following rights for you:
- Right of Access: You may request to know what information we hold about you.
- Right to Rectification: You may request correction of inaccurate or incomplete information.
- Right to Erasure: In certain circumstances, you may request deletion of your information.
- Right to Restrict Processing: You may request that processing of your information be limited for specific purposes.
- Right to Portability: You may request that your information be provided in a structured format.
- Right to Object: You may request to opt out of marketing communications.
- Right to Withdraw Consent: You may withdraw previously given consent at any time.
To exercise the above rights, email us at [email protected]. We will respond within 30 days of receiving your request.
9. Protection of Minors
jh999 is a platform for those aged 21 and above only. We do not knowingly collect any personal information from minors.
Providing a date of birth for age verification is mandatory during the registration process. Through KYC verification, we confirm that the account holder is genuinely 21 years of age or older.
10. International Data Transfers
Our servers and some third-party service providers may be located outside Bangladesh. In such cases, your information may be transferred across international borders.
We ensure that appropriate contractual safeguards are in place for such transfers and that your information is handled in a manner consistent with this policy. Third-party service providers are contractually bound to comply with our strict data protection standards.
11. Changes to the Policy
jh999 reserves the right to change or update this Privacy Policy at any time. For any significant changes, we will notify you in the following ways:
- By displaying the updated date on this page of the website.
- By sending a notification to your registered email address.
- Via a pop-up notice when you log in to the platform.
Continued use of the platform after changes will be considered as your acceptance of the updated policy. We therefore encourage you to review this page from time to time.
Privacy Contact
If you have any questions, concerns, or requests regarding your information in relation to this Privacy Policy, please contact us. Our dedicated support team is available in English 24/7.